Bonjour Alsace,
Here to Assist You!
If you've booked an activity but have doubts or questions, don't worry! The Bonjour Alsace team is here to help.
You can reach our teams at any time.
If you've completed your order and haven't received your tickets by email, start by checking your spam folder!
For each order, you must validate the payment through your banking application. Even if the bank approves the payment, if the site doesn't validate the reservation, the transaction is automatically canceled. When the reservation is validated by the provider, you’ll receive a notification by email with your tickets. Always wait for the confirmation of the reservation to be acknowledged by the site (bank approval alone is not sufficient)
if the provider doesn’t validate the reservation, the transaction is automatically canceled.
The provider receiving your reservation request may take some time before sending you the confirmation. If you haven't received a confirmation of your reservation being acknowledged:
According to the website's sales conditions, contact the provider of your activity directly, either by email or by phone, to request the cancellation and refund of your reservation. Please note that, depending on the provider's sales conditions, there may be cancellation fees (refer to our terms and conditions).
ou will find the contact details of your activity provider directly on your ticket, at the bottom of the page in the contact section. Also let us know your order number.
If you have booked an activity with a specific date and time, then your ticket is only valid on the selected dates.
If you have booked an open-date entry ticket, the validity period is indicated on your printable ticket at the bottom right. Validity periods vary depending on the providers. In general, a ticket is valid for the current year.
How to contact the activity provider directly?
You need to wait to receive your final confirmation to be able to contact them directly.
The contact information for your activity provider is directly on your ticket, at the bottom of the page in the contact section.
If you have booked an open-date entry ticket, it is valid throughout the day according to the opening hours of the activity provider.
If you have booked on a specific date and time, find the information on your printable ticket in the "Date and Time" section.
The exact address of your activity is on page 2 of your printable ticket.
Upon your arrival, present yourself at the counter with your ticket. You are not required to print it; you can use your phone to show your ticket.
I want to contact the activity provider directly.
You will find the contact details of your activity provider directly on your ticket, at the bottom of the page in the contact section.
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Are you an activity provider? Go to your dedicated page to contact us.
