Bonjour Alsace,

Here to Assist You!

If you've booked an activity but have doubts or questions, don't worry! The Bonjour Alsace team is here to help.

 You can reach our teams at any time.

Do you have a question about your reservation? We're here to assist you!

NOUS CONTACTER

Envoyez un e-mail à notre équipe service client 24h/24.

Posez votre question

I haven't received my ticket

If you've completed your order and haven't received your tickets by email, start by checking your spam folder!

For each order, you must validate the payment through your banking application. Even if the bank approves the payment, if the site doesn't validate the reservation, the transaction is automatically canceled. When the reservation is validated by the provider, you’ll receive a notification by email with your tickets. Always wait for the confirmation of the reservation to be acknowledged by the site (bank approval alone is not sufficient)
if the provider doesn’t validate the reservation, the transaction is automatically canceled.

The provider receiving your reservation request may take some time before sending you the confirmation. If you haven't received a confirmation of your reservation being acknowledged:

Help us find your reservation by completing the form:

Nom utilisé pour la réservation*
Prénom utilisé pour la réservation*
Activité réservée*
Votre téléphone*
Votre email*

I want to cancel my reservation?

 According to the website's sales conditions, contact the provider of your activity directly, either by email or by phone, to request the cancellation and refund of your reservation. Please note that, depending on the provider's sales conditions, there may be cancellation fees (refer to our terms and conditions).

The contact information for your activity provider is directly on your ticket, at the bottom of the page in the contact section. Also, communicate your order number to them.

exemple ticket bonjour alsace

How long is my ticket valid?

If you have booked an activity with a specific date and time, then your ticket is only valid on the selected dates.

If you have booked an open-date entry ticket, the validity period is indicated on your printable ticket at the bottom right. Validity periods vary depending on the providers. In general, a ticket is valid for the current year.

exemple ticket bonjour alsace

How to contact the activity provider directly?

You need to wait to receive your final confirmation to be able to contact them directly.
The contact information for your activity provider is directly on your ticket, at the bottom of the page in the contact section.

exemple ticket bonjour alsace

I don't know the schedule of my activity?
 

If you have booked an open-date entry ticket, it is valid throughout the day according to the opening hours of the activity provider.

If you have booked on a specific date and time, find the information on your printable ticket in the "Date and Time" section.

exemple ticket bonjour alsace

How to find the address of my activity?

The exact address of your activity is on page 2 of your printable ticket.

exemple ticket bonjour alsace

Do I need to print my ticket?

Upon your arrival, present yourself at the counter with your ticket. You are not required to print it; you can use your phone to show your ticket.

Any other questions?

I want to contact the activity provider directly.

The contact information for your activity provider is directly on your ticket, eat the bottom of the page in the contact section.

exemple ticket bonjour alsace

Envoyer nous un email

Votre téléphone*
Votre email*
Objet*
Activité*
Message*

CONTACT US

Send an email to our customer service team. 

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